CUSTOMER
SERVICE

Dependable, friendly & effective

At the heart of Amazon’s business model is an unwavering commitment to customer experience and convenience. Our team excels at providing those experiences, and has done so for over 15 years. We excel at navigating the Amazon platform, ensuring an exceptional customer experience while adhering to Amazon’s dynamic rules and regulations, so you don’t have to. We learn your brand so we can represent you exactly the way you want.

Our customer service team will handle:

  • General customer service questions
  • Order-tracking questions, for example working with carriers to find lost packages
  • Bad seller feedback and bad product review appeals
  • Customer phone call monitoring
  • Amazon metrics such as Order Defect Rates, Account Health Rating, Shipping Performance, and Policy Violations
  • Returns for refund or replacement requests—we can remotely refund and communicate with customers who are trying to return products
  • File Safe-T Claim cases for damaged returns in order to get brands a refund
  • Warehouse back office management, managing orders and tracking

LAUNCH YOUR BRAND TO NEW WORLDS

Discover more by contacting us